Decisions Decisions is a realistic and transferable business game. It is all about group decision making and brings out the dilemma of keeping customers happy but, at the same time, not letting costs run out of control. Teams are faced with a host of decisions to make. Will they put profit before customer satisfaction and, if so, what impact will it have on their business?
What’s involved?
Teams represent the senior management of Extreme Holidays Ltd currently overseeing a trek in Borneo consisting of 17 clients and courier, Dirk Hanson. Dirk sends a series of faxes demanding decisions on problems he is facing. Teams must evaluate the situations and choose how to respond from five options. Spending money on a problem puts client morale up but cuts into profits. The chosen option is entered into a laptop computer and the consequences of the decision are printed off together with the holidaymakers’ morale – plus the next fax!
What it does
This activity does two things – first it allows teams to practise decision making procedures; second it allows them to balance profit against customer satisfaction. Not an easy balancing act! Can teams reach consensus? Just how reasonable is Dirk? Problems not dealt with efficiently come back to haunt the group. Finally a report is printed with customer comments, profit figures and a final score.
An upbeat activity that can be run as a fun breakout or as a formally facilitated business game.
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